Question Time: Is the London market falling behind in the war on talent?
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Question Time: Is the London market falling behind in the war on talent?

Insider Progress Webinar 2022 Waiting List

Event registrations are now at capacity. To be added to the waiting list, please contact laura.brooke@insuranceinsider.com

Ask any London market CEO what their biggest business challenges are right now, and talent is sure to be right up the top.

With rising wage inflation and internal market competition for talent hotter than ever, it is clear that the talent pipeline for the London market is broken. And if EC3 is to guarantee its success long term, this challenge must be tackled head on.

Join us for our next Insider Progress event on 8 December, our first in-person gathering since the start of the pandemic.

We will be mixing up the format, with a panel of senior London market executives and a Question Time-style set-up, to encourage free-flowing debate on this business-critical topic. The event will be held under Chatham House rules for full and frank conversation.

Attendees are invited to submit their questions in advance by emailing catrin.shi@insuranceinsider.com and the best will be chosen for the event.


Topics for debate will include:

  • How do we fix London’s broken talent pipeline?

  • What do the younger generation want from their employer?

  • How do we get the London market story out there?

  • Talent retention strategies and case studies of success

Keynote speaker:

  • David Howden, Founder & Chief Executive Officer, Howden: David started his career as a broker at Alexander Howden in 1981. He founded the Group in 1994 originally as a wholesale broker employing just three people. He has been the fundamental driving force behind its expansion into an international insurance group offering wholesale, retail and reinsurance broking and underwriting.

    As Chief Executive. David’s focus is on leading the Group’s M&G activities as well as directing and implementing the Group’s strategic growth and direction.

Panel speakers:

  • Marcella McLean, Chief Human Resources Officer, Arch Insurance International:

    Marcella is an experienced HR Professional and has worked across multiple industries from the public sector to finance and technology. Marcella has often taken on dynamic roles supporting businesses through periods of significant change and transformation. She is adept at developing fit for purpose HR functions to both improve the employee value proposition and support business objectives. As a trusted HR partner, she collaborates with senior management teams to influence and drive decision making and policies.

    Marcella has assumed a holistic approach to Talent Acquisition and Talent Development in her roles from leading projects to develop graduate pipelines and improve the overall employee value proposition to establishing internal mobility and opportunity through career frameworks and establishing development programmes focussed on specific employee groups.


  • Caroline Wagstaff, Chief Executive Officer, London Market Group (LMG):

    Caroline has spent the last 25 years immersing herself in the financial and professional services, including commodity trading, spread-betting, accountancy, money broking, legal services and particularly commercial insurance.

    Caroline spent five years as Head of Marketing and Communications at Lloyd’s of London – seeing the organisation through the largest-ever fraud trial, Concorde crashing and 9/11. Since then, she has built a market-leading practice in this sector – working for many of the world’s leading insurance businesses, offering both strategic advice and tactical support. She was appointed Interim CEO of the London Market Group in April 2021.


  • Alastair Swift, Head of CRB Global Lines of Business & Chief Executive Officer, Willis Limited:

    He is responsible for WTW’s Specialty Insurance Advisory and Broking businesses as well as our U.K.-licensed entity for all U.K. Insurance Broking and Advisory activities.

    Swifty has over 30 years of experience in the Insurance Broking sector. Prior to his current role, Swifty held the position of head of Corporate Risk and Broking in Great Britain with responsibility for all of the Retail and Specialty Insurance Broking and Advisory activities in Great Britain. He previously held positions as the global head of Transportation, CEO of Global Placement for Willis Group, the chief placement officer for Willis North America and managing director for Willis North America, London and Bermuda.

    Alastair and his wife, Jackie, have three children – Jack (28, a teacher), Alicia (21, a Norland nanny) and Alex (20, at university) – plus two crazy dogs. They spend their time between London and rural East Anglia. He loves participating in pretty much any sport (badly), raising money for charity, cooking and sharing time with the family.


  • Sara Gomez, Chief People Officer, Lloyds:

    Sara is an experienced Chief People Officer who joined Lloyds in July 2021.

    She has led multiple transformation programmes and has deep experience in organisational development, talent strategy and culture.

    Sara has broad Financial Services experience having worked at Direct Line Insurance between 2008- 2015 where she was part of the RBS IPO in 2012 and as Chief People Officer at the FinTech Greensill from 2018 – 2021 where she created the new People function and employee proposition during a period of high global growth. Sara also has extensive retail experience having spent the first 10 years of her career in this sector and as People Director at Moss Bros from 2015-2018.


  • Moderator: Catrin Shi, Editor-in-Chief, Insurance Insider

9:00 AM to 11:00AM at Howden UK Office, One Creechurch Place London, EC3A 5AF


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